Your Questions, Answered
Explore answers about what Tap2Local does, how it works, availability, payments, and support.
Availability, Enrollment, and Support Questions
Everything you need to know about finding and enabling Tap2Local.
How do I know if I can use Tap2Local?
Check inside your mobile banking app to see if Tap2Local is offered by your bank or credit union. Log in and look for “Ready to accept card payments?” If it’s available, you can enroll directly through your digital banking app in just a few taps.
What if I don’t see Tap2Local in my banking app?
Availability depends on your financial institution. If you don't see the "Ready to accept card payments?" prompt in mobile or online banking, call your bank or credit union directly or stop by a local branch. Let them know you’re interested in using Tap2Local for your business.
Where do I go for detailed product help?
Your local bank or credit union is always your best first stop for questions about your account, enrollment, or daily payments.
Who is Jack Henry®?
Jack Henry is a leading financial technology company who provides the secure banking platforms and software trusted by hundreds of local banks and credit unions nationwide. They build the underlying technology that powers your institution's mobile app.
Who is Moov?
Moov is a modern payment processing platform that powers the card-acceptance technology inside Tap2Local. Working alongside Jack Henry, Moov enables fast, secure, and seamless card taps, QR codes, and payment links directly through your banking app.
Payments and Features Questions
What Tap2Local helps you do after setup.
What payment options can I use?
You can accept contactless credit and debit cards, digital wallets like Apple Pay and Google Pay, scannable QR codes, and direct text payment links.
Do I need extra hardware?
No, Tap2Local requires zero extra hardware. Your smartphone handles everything so you can accept contactless payments on the spot.
How do payment links, invoices, and product catalogs work?
You can build a product catalog for quick checkouts, create professional invoices with secure payment links, and send automated payment reminders directly from your app.
What makes Tap2Local different from a typical payment app?
Tap2Local is built directly into your trusted banking app and supported by real people at your local financial institution, rather than leaving you stranded with an isolated app or a chatbot.
Pricing and Deposits Questions
Clear details on cash flow, simple pricing, and automated bookkeeping.
Are there monthly app fees or equipment leases?
Tap2Local has no hardware costs, setup fees, or monthly subscription fees through your banking app – you only pay standard card processing fees per transaction.
How fast can I access funds?
Your funds settle directly into your account by the next business day, giving you fast access to your cash flow.
Can Tap2Local integrate with my current accounting software?
Yes, Tap2Local automatically reconciles transactions with tools like QuickBooks and Xero to keep your books balanced without manual data entry.
Want to see how it works?
Explore how simple it is to accept card payments and manage your cash flow before you enroll.